My Payment Failed

My Payment Failed

Common Reasons Payments Fail

Card Declined

• The transaction triggered fraud protection

• You've reached your daily spending limit

• The card has expired or been replaced

• International transactions are blocked on your card

PayPal Account Issues

• Make sure your PayPal account is in good standing

• Verify your payment method (card or bank) is still valid

• Check you have sufficient funds or credit available

Incorrect Card Details

• The correct card number

• The correct expiration date

• The correct CVV/security code

• The correct billing address

Browser or Connection Issues

1. Clear your browser cache and cookies

2. Try a different browser

3. Check your internet connection

4. Disable any VPN temporarily

What to Do If My Payment Fails

1. Check your bank/PayPal - Sometimes the payment has actually gone through even if you’ve seen an error. Check your account before trying again to avoid double-tipping.

2. Wait a few minutes - If there's a temporary issue, it may resolve itself.

3. Try a different payment method - If your card keeps failing, try linking a different card or paying directly from your PayPal balance.

4. Try again later - If PayPal is experiencing issues, waiting an hour or two often resolves the problem.

Was I Charged Even Though My Payment Failed?

• Pending charges often drop off within 24-48 hours

• You can also email us at support@sponsa.app with your transaction details so we can investigate further

Still Can't Pay?

• Email us at support@sponsa.app

• Include what error message you're seeing (a screenshot helps)

• Let us know what payment method (PayPal or Guest Checkout) you're trying to use